We will be tracking guidance and best practices during the COVID-19 pandemic and adding resources for CoC members and participants as we receive them.

Here are some resources to help your team stay current on resources available for COVID-19:

Provider Question and Answers – 3/27/2020

Cell Phone Carrier COVID-19 Policy Changes – 3/26/2020

Take-Aways from HUD Office Hours on COVID-19 3.20.20



Materials from 3/27/2020 CT BOS COVID-19 Meeting:

Presentation slides:  COVID-19 2020.3.27

Recording of 3/27/2020 Meeting:  https://youtu.be/9AX3YROEbFY

Materials from 3/20/2020 CT BOS COVID-19 Meeting:

Slide Presentations:  COVID-19 2020.03.20, CCEH COVID-19 3-20-20

Connecticut-Specific Resources

Connecticut State Website Coronavirus Response:  ct.gov/coronavirus

DSS HUSKY Benefits – COVID 19 Information – 3/26/2020

HUD Exchange – COVID-19 Prevention and Response for Homeless Providers: Daily Resource Digest

Link to a comprehensive list of new and existing resources from the HUD Office of Special Needs Assistance Programs (SNAPS), federal, state, and local partners. SNAPS will share daily updates highlighting new COVID-19 prevention and response resources targeted to homeless providers:


Resources/Guidance from DMHAS

DMHAS Response with a host of resources:  https://portal.ct.gov/DMHAS/Newsworthy/News-Items/DMHAS-Response-to-COVID-19

DMHAS Coronavirus Tool for screening:  DMHAS Screening tool

DOH COVID-19 Shelter Triage Screening Tool:  COVID-19 Shelter Triage Screening Tool

National Alliance on Ending Homelessness (NAEH)

NAEH – We Need Your Feedback About COVID-19

Congress is currently considering a supplemental funding bill to address the COVID-19 pandemic. The Alliance is working with Congress to include funds that would meet the needs of homeless people and support the organizations and community structures that help them. And we need your input.

The survey below will help us gather feedback so that we can ask for the most needed resources, and help us make an urgent and compelling case to Congress. Your feedback is invaluable, so we hope that you can take a few moments today to let us know what is needed in your community.

Thank you for all your work during this difficult time.


Case Management

HUD CoC regulations do not require face-to-face meetings. Please consider options like using phone or video conferencing if viable. When face-to-face interaction is unavoidable staff should reduce risks whenever possible by:

  • Calling ahead to determine if the other person is exhibiting symptoms (fever, cough, shortness of breath)
  • Having those who exhibit symptoms stay home, call their health care provider to determine next steps, and wear a mask
  • Maintaining distances of 6 feet between people
  • Avoiding touching surfaces frequently touched by others
  • Washing or sanitize hands frequently
  • Avoiding touching your face
  • Disinfecting shared surfaces and objects frequently
  • Avoiding having participants physically sign documents. Whenever possible,​ use electronic signatures or obtain and document verbal consent by phone – for verbal consent have participants sign the physical document later.

These precautions, of course, apply to all face-to-face interaction, not just interactions with clients.


Housing people as quickly as possible is one of the most important things we can do to decrease their risk. We encourage all providers to avoid leasing delays. Consider whether you can reduce the number of people that need to be present at leasing, take the actions listed above, and whenever possible, communicate with property owners by text, phone or email.

Links to information on ESG and CoC eligible costs related to COVID-19:

ESG Program Costs for Infectious Disease Preparedness

CoC Program Funds for Infectious Disease Preparedness

Street Outreach

COVID-19 Essential Services for Encampments During an Invectious Disease Outreach:  https://files.hudexchange.info/resources/documents/COVID-19-Essential-Services-for-Encampments-During-an-Infectious-Disease-Outbreak.pdf

Preventing and Managing the Spread of Infectious Disease for People Experiencing Homelessness:  https://files.hudexchange.info/resources/documents/Infectious-Disease-Toolkit-for-CoCs-Preventing-and-Managing-the-Spread-of-Infectious-Disease-for-People-Experiencing-Homelessness.pdf

HUD’s Infectious Disease Toolkit:  Preventing and Managing the Spread of Infectious Disease within Encampments


Preventing and Managing the Spread of Infectious Disease within Shelters:  https://files.hudexchange.info/resources/documents/Infectious-Disease-Toolkit-for-CoCs-Preventing-and-Managing-the-Spread-of-Infectious-Disease-within-Shelters.pdf

Contract Changes & Supplies

If your CoC grant needs an amendment to incorporate public health outbreak activities, please contact the CT HUD CPD field office immediately for assistance about how to expedite:  https://www.hud.gov/states/connecticut/working/cpd/contacts

For DMHAS projects, agency directors have been contacted by DMHAS regarding agency supply needs and/or requested programmatic changes during the COVID-19 emergency. Please reach out to your agency leadership regarding any supplies you may need or any programmatic changes that you’d like to request.

Youth Specific Resources

Videos for front line staff caring for youth experiencing homelessness about how to keep both youth and themselves safe:  https://www.youtube.com/channel/UCnrXPYOizsRpWfXSJpPXuyw/videos